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FAQ
Here you can find the most frequently asked questions about our products and company
  • Why should i buy from Sunny Games?

    2025-02-15

    Every game that leaves our facility is programmed, tested and inspected by an experienced staff member. We take great pride in the products we sell and do not believe in cutting corners to save costs. Every effort is made by our employees to build a top quality game for you. Each and every game is turned on for 24 hours prior to shipping to eliminate any faulty products leaving our facility.【detailed】

  • What about maintenance?

    2025-02-15

    Maintenance is very minimal. Periodically vacuum or blow out the power supply. It has a cooling fan in it and draws in dust from the air and will need to be cleaned on occasion. Bill acceptors also may need to be cleaned if they start refusing money or get finicky. Simple instructions can be found here. We recommend that you turn off your machine when not in use to extend the life of its components.【detailed】

  • What about tech support?

    2025-02-15

    We provide toll free tech support for the life of the product to the purchaser. Game settings can easily be changed over the phone by anyone who aks us.【detailed】

  • What is your return policy?

    2025-02-15

    Defective or items damaged in shipment can be returned within 10 days at no cost to you; we will pay the return shipping charges. Game boards, parts and supplies can be returned within 10 days and may be subject to a restocking charge of up to 30%. Complete games are not returnable since all games are built specifically for you when your order is placed. Please contact Sunny Company immediately if there are any issues with your order.【detailed】

  • How long before my order ships?

    2025-02-15

    Game boards, parts and supplies are normally shipped within 3 working days. Complete gaming machines are shipped in 15-20 business days. All complete gaming machines are built to order and tested before shipping. 【detailed】

  • What is your warranty?

    2025-02-15

    Game Boards 1 Year
    Complete Gaming Machines 1 Year
    Bill Acceptors 1 Year
    Printers 1 Year【detailed】

  • How are my items shipped?

    2025-02-15

    Game boards, parts and supplies are shipped via DHL,FedEx or UPS.
    Complete gaming machines are shipped via sea, and we offer DDP (Door to Door).【detailed】

  • How do i pay for my order?

    2025-02-15

    You can send payment via following ways:
    1.TT bank transfer, we own international bank accounts in Hongkong, and also have local bank accounts in many countries,like in USA, Euro, Mexico.
    2.We accept all major credit cards, many kinds of Online payment, and Western Union.
    【detailed】

  • How do i place my order?

    2025-02-15

    You can freely contact with our friendly sales online or email, tell them your order details and they will help you to create the invoice with payment info.【detailed】

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Experienced R&D team, strict quality assurance system and professional sales and service team to answer all your questions.